WHAT TO DO IF ORDERS ARE RECIEVED IN INCOMPLETE OR BROKEN CONDITIONS?

I received an incomplete order, what to do?
Please fill out the Return of Goods Form so we can help you
  • If there is a bonus or gift from a promotion product that is lost, we will send it immediately.
  • If part of the product is missing, we may ask you to send the product back to us completely for further investigation. In this case, in order to speed up the process of returning the product, please ensure that the package of the product is in its original packaging with all accessories and proof of purchase.
  • If you receive a product that is not in accordance with the order, we will exchange it in order to match the order you have made.
I received a broken product or a defective product, what to do?

If the product you received is broken or defective, we will ship a product replacement. Please inform us by filling the Return of Goods Form. We will contact you shortly.

In this case, to speed up the process of returning the product, please package the product together with all accessories and proof of purchase.

If you have any further questions regarding the return of a product, you can contact Bizzy Support at (021) 278 999 55 or email to support@bizzy.co.id

How long will it take to change my product?
The product replacement process begins once we have finished checking your product.
The product checking process requires not more than 1x24 hours, and the product replacement process takes a maximum of 10 business days.
We will send you an email notification after the process is complete.
How do I know if the replacement product is being processed?
You will receive an email notification stating that we have processed a replacement product.

HOW TO ISSUE A REQUEST FOR A RETURN OF FUNDS (REFUND)?

How to return a product?

Before returning the product, please understand our return policy in order to ensure that your product is acceptable to be returned. Please fill out the Return of Goods Form. and we will help you shortly.

What is the refund procedure?
Our return policy or procedure allows purchased products to be returned, along with an option to choose from a refund or a complete product replacement.
Refunds are possible if they are for the following reasons:
  1. Descriptive reason
  2. Objective reason for damage to the product which is damaged during shipment or delivery
  3. The product is defective as it does not work as described in the specifications
  4. Incorrect product delivery and the product is not accordant to the order (for example it may be the incorrect size or wrong color)
  5. Missing component, missing parts to that written on the product packaging
  6. The product does not match the specifications, descriptions and pictures on the website (this problem is caused by a technical error (web error) or information that is incomplete (missing information))
ReasonDescription
Objective ReasonBrokenProduct damaged during shipment or delivery
DefectiveProduct is defective as it does not work as described in the specification
Item that is delivered incorrectlyProduct delivered is not accordant to the order (incorrect size or wrong color)
There is a component that is lostMissing component to that written on the product packaging
Technical ProblemsThe product does not match the specifications, descriptions and pictures on the website (this problem is caused by web error / missing information)
The general requirements for product returns are as follows:
  1. In the Return policy, you are given a period of seven (7) days from the date of receipt to return the product.
  2. You have the proof of purchase (order number, invoice, delivery note, data of the payment).
  3. The product must be unused and, or have no programs installed, and / or have no data entered in it.
The product will be regarded to have been used if:
  1. If the seal has been opened or the package is broken.
  2. The product is not in a new condition.
  3. If the product is returned without the original packaging together with all the accessories (including the manual, warranty card, certificate of authenticity, free gift, or bundling if any).
  4. The returned item are defective due to use.
In a case where you have opened the product seal, please contact the service center written on the warranty card. You may also contact Bizzy Support at (021) 278 999 55 or email to support@bizzy.co.id. We will soon help you to provide technical guidance.
How to track the status of a returned product?

You can track the status of a returned product using the codes provided by the courier logistics or you can contact Bizzy Support at (021) 278 999 55 or email to support@bizzy.co.id to see whether we have received the product back.

Can I return the product if it has been more than 7 days since I have received it?

Your product will not be able to be returned if it has been more than 7 days from the date the product was received. If the product is sold under warranty, we advise you to immediately contact the service center that is written on the packaging or written on the warranty card.

During the refund process, how long will it take for me to get my money back?
The refund process may take up to 7 business days before the transfer of funds take place. We will send you an email notification when the process is complete.
The refund will be transferred in cash within the same bank according to the following table:
Payment Method
(At the time of order)
Return of Funds Method
(Refund)
Processing Time
Bank TransferBank Transfer3-7 working days
Via ATMBank Transfer3-7 working days
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